PLAN 01
Standard week
For a five-day working week.
₹19,000 / month
- Daily schedule
- 8 hours
- Working days
- 5 days / week
- Weekly total
- 40 hours
- Support format
- Written English
01 / ABOUT YUKTAInternational work · People-first systems
WORK DIFFERENTLY / YUKTA
Work differently.With tools built around you.
Join a team that actually cares about your workflow—not only the number of cases you close.
YUKTA is an international service company founded by a Chinese startup team and built in close collaboration with colleagues in India. We support cross-border ecommerce and trade businesses serving customers across the US, Europe, and other markets.
YUKTA / WORKFLOW SYSTEMHUMAN-CENTRED · CONTINUOUSLY REFINED
01 / CASE IN
Customer context arrives
02 / SOFTWARE
Repetition is removed
03 / GUIDANCE
Next steps become clear
04 / TEAMMATE
Human judgment stays central
Custom software, shaped around the real day-to-day work of our support team.
BUILT HANDS-ON — INCLUDING BY OUR FOUNDEROUR OPERATING BELIEF
Employee well-being should be designed into the work itself.
In customer support, well-being is not a slogan. It is the difference between fighting repetitive tasks all day and having the right system beside you. Our core focus is reducing daily stress through technology made for the actual job.
Our custom-built software turns tedious case preparation into a clearer, faster workflow. It is continuously refined from direct feedback; even our founder works on deep product updates when a part of the day can be made smoother.
Leadership works on your workflow—not only your targets.
Teammates value the tailored design because it takes robotic work out of the day. That leaves more attention for judgment, tone, and genuinely useful customer support.
OFFICIAL ROLE
Customer Support Executive
YUKTA · Remote, India · 0–3 yearsApplications continue on Naukri. YUKTA does not charge candidates any application fee.
Naukri mark by Infoedge India via Wikimedia Commons, licensed under CC BY-SA 4.0.
02 / COMPENSATIONTwo full-time schedules
Two schedules. Clear monthly pay.
Both plans are for written-English customer support and are primarily non-voice.
PLAN 02
Extended week
For a six-day working week.
₹25,000 / month
- Daily schedule
- 9 hours
- Working days
- 6 days / week
- Weekly total
- 48 regular + 6 overtime
- Support format
- Written English
NON-VOICE BY DEFAULT
Calls are not part of normal work. In rare urgent situations, a call may be requested only after mutual agreement.
03 / WORKFLOWInteractive product
Clearer next steps. Less repeated work.
Customer support becomes exhausting when every case starts from zero. Teammates can drag selected text or drop a case file into the tool instead of rebuilding the context manually.
The software organises the information and returns recommended actions, a standard response format, and a concise customer information summary for the teammate to review.
Drag or upload→Read the case→Return guidance→Human review
01
Case recommendations
02
Standard response format
03
Customer information summary
OUR VISION
Teammates should carry less repetitive work while clients receive consistently better support. By customising each step and building purpose-made tools, we aim to create the balance that makes long-term projects stable for both sides.
The tool guides each case; the teammate reviews and makes the final decision.04 / GROWTHPerformance creates options
CAREER PROGRESSION
Your first role does not have to be your last.
Strong performance can open paths into broader operations or more senior support work.05 / HIRINGFully remote · India
A clear process. Practical requirements.
Four practical checks. No documents are required before the interview.
Application review
We review your application and screening answers.
English and typing test
Minimum target: 30 WPM and 90% accuracy, followed by a short customer-response exercise.
Software learning test
A short guided task shows how quickly you can learn and use the company’s software.
Online interview and setup check
We confirm basic English, schedule, computer, internet, and backup-power readiness.
BEFORE YOU APPLY
Everything needed to work reliably from home.
Eligibility
- Minimum Class 12 / 10+2 completed
- Written English at approximately B2–C1
- English certificate welcome, not mandatory
- Ability to pass the written-English assessment
- Basic spoken English
- Full-time availability with no overlapping work
- Able to learn the company’s customised software
Remote setup
- Own PC or laptop
- Stable broadband; 100 Mbps preferred
- Backup internet is mandatory
- Laptop battery, UPS, or inverter
- Computer and internet operational for five hours during an outage
- Permanent work from home
- No travel allowance or internet reimbursement
After interview
- ID showing full date of birth
- Electronic Aadhaar card
- PAN card
- Education marksheets and certificates
- Optional: UAN card
- Optional: experience or offer letter
- Optional: latest three payslips
TRUST & FAQ
Direct answers before you apply.
Do candidates pay any fee?
No.
When is salary paid?
The payment cycle and salary date are stated in the written agreement before joining.
Who signs the agreement?
The hiring entity or authorised partner will be named in the written offer and agreement.
Is this voice or non-voice?
Primarily non-voice. Rare urgent calls may occur only after mutual agreement.
Is night work possible?
Yes. Some projects may follow US or European customer hours. Your shift is confirmed before joining.
Are documents needed before interview?
No. Joining documents are requested only after a successful interview.
Is promotion guaranteed?
No. It depends on performance, client plans, and available roles.
Is the Kolkata location an office requirement?
No. The role is fully remote.